PRIVACY POLICY

Effective Date: 02/04/2026

Effective Date: 02/04/2026

This Privacy Policy explains how Emma’s Kitchen – Martiñon LLC (“Company,” “we,” “us,” or “our”) collects, uses, and shares information when you visit or use our website, landing pages, forms, and related services (the “Site”), including when you submit your information to request information, place an order, or contact us.

1. Information We Collect

We may collect the following categories of information:

a) Information you provide directly

- Name

- Email address

- Phone number

- Order-related details you share (e.g., items, preferences, notes, delivery/pickup info)

- Any information you submit in forms, surveys, or messages

b) Automatically collected information

When you visit the Site, we may automatically collect:

- IP address, device type, browser type

- Pages viewed, time spent, clicks, referral URLs

- Approximate location derived from IP address

- Cookies or similar tracking technologies (see Section 6)

c) Payments

If you pay via card, Zelle, or a third-party ordering/delivery platform, your payment is processed by the applicable provider. We generally do not store full payment card details on our systems.

2. How We Use Your Information

We use your information to:

- Respond to inquiries and provide customer support

- Confirm, fulfill, and manage orders (including pickup/delivery coordination)

- Send order confirmations, updates, and service messages

- Send announcements and promotional messages if you opted in (where required)

- Improve the Site, operations, communications, and user experience

- Prevent fraud, abuse, or security issues

- Comply with legal obligations and enforce our Terms

3. SMS/Text Messaging & Messaging Apps (A2P/Carrier Compliance)

If you provide your phone number and consent to receive SMS/text messages, we may send you messages related to:

- Your inquiry or order (confirmations, updates, changes)

- Business announcements and promotions (only if you opted in where required)

Message frequency varies. Msg & data rates may apply.

You can opt out at any time by replying STOP. For help, reply HELP.

Consent is not a condition of purchase.

We do not use purchased, rented, or third-party lead lists; contacts are first-party opt-ins.

If you contact us via WhatsApp or another messaging app, you understand communications occur over that provider’s platform and are subject to their terms and privacy practices.

4. How We Share Information

We may share information with trusted service providers that help us operate the Site and deliver services, such as:

- CRM/marketing automation platforms (e.g., GoHighLevel)

- Email/SMS delivery providers

- Analytics providers

- Scheduling or booking tools (if used)

- Hosting and security providers

These providers may process data only as needed to provide services to us, consistent with this Policy.

We may also disclose information if required by law, to protect our rights, or to prevent fraud/security threats.

IMPORTANT MOBILE DATA NOTICE:

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. We may share information with service providers only as necessary to deliver messages and provide our services (e.g., SMS/CRM platforms), and they are not permitted to use it for their own marketing. Information sharing is limited to what is necessary to provide the services.

Third-party ordering/delivery platforms:

If you place an order through a third-party platform (e.g., DoorDash), that platform’s privacy policy and terms apply to information they collect and process.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law (for example, recordkeeping for accounting or dispute resolution).

6. Cookies & Tracking

We may use cookies and similar technologies to:

- Remember preferences

- Measure traffic and performance

- Improve marketing and user experience

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

7. Your Choices & Rights

Depending on your location, you may have rights to:

- Access, correct, or delete your personal information

- Object to or restrict certain processing

- Withdraw consent (e.g., SMS opt-out by replying STOP)

To request access, changes, or deletion, contact us using the details in Section 12.

Marketing preferences:

You may opt out of promotional emails using the unsubscribe link (if provided) and opt out of texts by replying STOP.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure.

9. Children’s Privacy

The Site is not intended for children under 13, and we do not knowingly collect personal information from children.

10. International Visitors

If you access the Site from outside the United States, you understand that your information may be processed in the United States or other jurisdictions where our service providers operate.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Effective Date.”

12. Contact Us

Emma’s Kitchen – Martiñon LLC

Email: [email protected]

Phone/WhatsApp: +1 (910) 585-1743

Address: 3478 US Hwy 1, Vass, NC

By submitting this form, you consent to receive SMS messages from Emma’s Kitchen – Martiñon LLC related to your inquiry and/or order updates (including confirmations, pickup/delivery coordination, and occasional promotions if you opt in). Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Privacy Policy | Terms.